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Help Centre

Home Services

Broadband Troubleshooting

  1. My du broadband isn’t working. What steps can I take to resolve the issue?
  2. My broadband speed is slow. How can I fix it?
  3. How do I set up my broadband network?
  4. How can I troubleshoot my broadband through My Account?
  5. How do I set up my broadband router to get the best connection possible?
  6. Why can’t I subscribe to the broadband speed I want?
  7. Does Static IP Require Manual Configuration on My Laptop?
  8. How Do I Perform a Speed Test on My Wi-Fi Network?
  9. How Can I Fix My Internet Issues Through the du App?

du TV

  1. How Can I Troubleshoot My TV Service Through My Account?
  2. What Are the Charges for the du Home Plan Package?
  3. How Many du TV Services Can I Have at Home?
  4. How Do I Search for TV Channels on the du App?
  5. How do I record an entire TV series on du TV?
  6. How can I subscribe to TV packages through du App or My Account?

Fixed Number Portability

  1. How Much Does the Fixed Number Portability Cost?
  2. What Are the Benefits of Fixed Number Portability?
  3. What Are the Top Reasons to Port Your Fixed Number to du?
  4. What Is Fixed Number Portability (FNP)?
  5. Where Can I Learn More About the Fixed Number Portability Service?

Home Services Inquiries

  1. World Calling Pack Countries & Free Minutes
  2. How can I cancel my Home Services connection?
  3. How do I move my Home Services to a new location?
  4. How Can I Subscribe to the Amazon Prime Offer for Home Services?
  5. How Many Static IP Addresses Can I Apply for with My Broadband Service?
  6. How Can I Troubleshoot My Mi Box?
  7. Can I Use VoIP Services Such as Skype with My Home Broadband?
  8. How Can I Protect Myself from Internet Viruses?

Landline

  1. How Will I Know the Status of My FNL Activation?
  2. How Many Landline Services Can I Use in My Apartment?
  3. What is Call Barring with Landlines?
  4. What is Ring Back When Free for Landlines?
  5. What is Call Forward in Landline Service?
  6. Can I Use One Landline Number in Two Different Rooms as a Parallel Line?
  7. Where to find Land DM No/Municipal No for Home service orders?
  8. What is Return Last Missed Call for Landlines?

Smart Home

  1. What is Smart Home service?
  2. What are the requirements for Smart Home services?
  3. Can you help me with installation and maintainence of my smart home ring device?
  4. What are the charges for Smart Home services?
  5. What smart home products and services are available?

TV Troubleshooting

  1. Can I Fix My TV Issues Through the du App?

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