Fixed Number Portability (FNP) is a permanent service that gives you the freedom to switch operators while keeping your existing fixed-line number. Here’s what you need to know:
Step 1: Keep Your Fixed Number When Switching
- Move from your current operator to du without changing your 9-digit fixed number (e.g., 04-3905555).
- No need to inform business contacts, family, or friends about a number change.
Pro Tip: Keeping your existing number helps maintain business continuity and prevents service disruptions.
Step 2: Ensure You Are an Active Fixed-Line Customer
- FNP is only available for customers with an active fixed-line service.
- If your current number is inactive, you may need to reactivate it before porting.
Pro Tip: Check with your current provider to confirm your number’s status before requesting a port.
Why This Works
- Seamless Transition: Your fixed number stays the same while you switch to du.
- No Communication Gaps: Continue using your number without needing to update contacts.
- Trust & Reliability: Technician-approved process ensures a secure and smooth porting experience.
Need more details? Call 155 or visit du.ae/support for assistance.
