Tracking your Fixed Network Line (FNL) activation is easy. You will receive updates at key stages to ensure a smooth setup.
FNL Activation Process:
| Stage | What Happens | How You’ll Be Notified |
| Order Received | Your request is received and processing begins. | SMS & email confirmation of order receipt. |
| Order Confirmation | Connection type and supported speed are confirmed. | SMS & email with service details. |
| Installation & Activation | An engineer is assigned to set up your service. | Call from du to schedule installation. |
| Service Setup | The engineer installs your service and provides your new du landline number. | In-person update from the engineer. |
Step 1: Order Received
- Once you place your order, processing begins immediately.
- You will receive an SMS and email confirmation that your request has been received.
Pro Tip: If you do not receive an order confirmation within a few hours, check your spam folder or contact du support at 800 155.
Step 2: Order Confirmation
- You will receive an SMS and email confirming your connection type and the internet speed your line can support.
- This ensures that you are fully informed about your service before installation begins.
Pro Tip: Review the confirmation details carefully. If any information is incorrect, contact du customer service immediately to make adjustments.
Step 3: Installation & Service Activation
- A du representative will contact you to schedule an installation appointment with an engineer.
- The engineer will visit your location, set up your services, and inform you of your new du landline number.
- Once installation is complete, your FNL service will be activated.
Pro Tip: Ensure someone is available at the installation address during the scheduled appointment to avoid delays.
Why This Works
- Clear Communication: You receive timely updates via SMS and email at every step.
- Efficient Processing: Your request is handled promptly to minimize waiting time.
- Professional Installation: A trained du engineer ensures your service is set up correctly.
- Reliable Support: du customer service is available to assist if you need further information.
For additional assistance, visit du.ae/support or call 800 155.
