We understand how disappointing it can be when your desired plan isn’t available. Rest assured, du prioritizes delivering reliable, high-quality service tailored to your location’s infrastructure. Here’s how our process works and how we’ll help you find the best alternative:
Step 1: Network Compatibility Check
When you request a speed tier, du’s system automatically verifies:
- Local infrastructure: Whether your area supports the technology (e.g., fiber, copper) required for your chosen speed.
- Technical limits: Some regions may have legacy systems that cap maximum speeds.
Pro Tip: Check real-time availability for your address using du’s Speed Checker Tool.
Step 2: Receive Personalized Recommendations
If your chosen speed isn’t available:
- du’s team will propose the fastest achievable speed for your location.
- You’ll get a detailed explanation of local limitations (e.g., outdated cabling, signal interference).
Pro Tip: Ask about future upgrades—some areas are scheduled for infrastructure improvements.
Step 3: Explore Alternatives
- Upgrade gradually: Start with the highest available speed and revisit your plan after infrastructure upgrades.
- Optimize your setup: A du technician can assess if hardware upgrades (e.g., Gigabit routers) might improve performance.
- Check neighboring areas: Speeds may vary street-to-street. Call 155 for hyperlocal insights.
Need Immediate Help?
- Discuss options with du’s experts at 155 (24/7).
- Book a free home infrastructure review via the du Support Hub.
Why This Work
- Transparent checks: du uses the same diagnostic tools as our field technicians to ensure accuracy.
- Future-proof planning: We actively upgrade networks—unavailable speeds today may become accessible soon.
- Customer-first approach: Our team never recommends speeds your location can’t sustainably support, avoiding billing disputes or service drops.
For trustworthy guidance, rely on du’s official channels: the Support Hub, 155, or in-app chat. We’re committed to keeping you connected!
