If you need to cancel your du Home Services connection, follow these essential steps to ensure a smooth process.
Step 1: Clear Any Outstanding Dues
Before submitting a cancellation request:
- All unpaid bills must be fully settled.
- Any pending payments must be cleared to proceed with the cancellation.
Pro Tip: Check your latest bill via the du App or du.ae/myaccount to avoid delays.
Step 2: Understand Cancellation Charges
If you are canceling within your contract period, the following charges may apply:
- One-month rental fee as an early termination charge.
- Full monthly rental for the current billing cycle.
- Remaining router installments must be paid in full if the router was purchased on installments.
- No router charge if you did not opt for a new router under the latest du Home plans.
Pro Tip: If your contract is nearing completion, consider waiting until the end of your term to avoid early termination fees.
Step 3: Submit Your Cancellation Request
- Call 155 to request cancellation.
- A du representative will verify your details and guide you through the final steps.
Pro Tip: Have your du account number and registered mobile number ready to speed up verification.
Why This Works
Avoid Unexpected Charges: Clearing dues and understanding fees prevent surprises.
Fast & Hassle-Free Process: Calling 155 ensures your request is handled efficiently.
Official du Support: Following these steps guarantees a secure cancellation process through trusted channels.
Need help? Visit du.ae/support for more details.
