How do I move my Home Services to a new location?

Moving to a new home? Transferring your du Home Services is easy and convenient. Follow these steps to request a relocation through the du App or My Account.

Step 1: Choose Your Preferred Relocation Method

You can request a relocation through:

• The du App
• My Account
• Website: www.du.ae/move

Pro Tip: Ensure your new location is within du’s service coverage before proceeding.

Step 2: Request Relocation via the du App

1. Open the du App and expand any of your Home Services (Landline, TV, or Broadband).
2. Select the ‘Home Relocation Service’ option.
3. Enter your new address where you’re moving.
4. Upload residence proof (tenancy contract or title deed).
5. Click “Next” – you will be notified that a one-time AED 100 relocation fee will be charged in your next bill.
6. Enter your mobile number and confirm your address details.
7. Agree to the Terms and Conditions and click “Confirm”.

Pro Tip: Double-check your address details to avoid delays in the technician visit.

Step 3: Request Relocation via My Account

• Log in to My Account at du.ae/move.
• Expand one of your Home Services (Landline, TV, or Broadband).

• Click ‘Moving to a new home?’
• Select your current address using the geolocation feature.

• Review the “Things you need to know before you start” section.
• Enter your new address and upload residence proof (tenancy contract or title deed).

• Choose your preferred date and time for the technician visit.
• Review and confirm your home relocation request.

• Agree to the Terms and Conditions, then submit your request.

Pro Tip: Selecting an available time slot early ensures faster installation at your new home.

Step 4: Confirmation & Technician Visit

• Once submitted, a relocation request ticket will be raised to du’s Back Office team.
• You will receive an SMS and email confirmation with a reference number.
• Within 24 hours, a du representative will contact you to confirm your request and finalize your move.

Pro Tip: Keep your reference number handy for quick tracking of your relocation request.

Why This Works

Hassle-Free Relocation: Simple online steps reduce the need for store visits.
Quick Processing: du’s dedicated team confirms your request within 24 hours.
Flexible Scheduling: Choose a convenient technician visit time slot to fit your move.
Official Support: Secure relocation through trusted du channels.

Need help? Visit du.ae/support or call 155 for assistance.