We believe transparency is key when choosing your home services! Below is a clear, technician-verified breakdown of du Home Plan fees to help you plan confidently. For the latest promotions or payment support, visit du.ae/support or call 155.
Step 1: Understand Upfront Costs
When signing up for your du Home Plan for the first time, you’ll encounter:
- Activation Fee:
- AED 200 (one-time, non-refundable).
- Covers professional installation and equipment setup.
- du TV Service Deposit:
- AED 150 (fully refundable when terminating your plan).
- Ensures responsible equipment use.
- du Home Service Deposit:
- AED 200 (refundable only if you register a credit card for auto-pay).
- Waived for customers opting into automatic payments.
Pro Tip: Reduce upfront costs by bundling services (e.g., broadband + TV)—check du.ae/offers for seasonal deals.
Step 2: Avoid Surprises
- No hidden fees: All charges are disclosed upfront during sign-up.
- Deposit returns: Refunds processed within 14 business days of plan termination.
Pro Tip: Keep your contact details updated in My Account to ensure smooth deposit refunds.
Need Payment Flexibility?
- Discuss installment plans for upfront fees by calling 155.
- Visit a du Store for in-person payment assistance.
Why This Works
- Transparent pricing: du adheres to UAE TRA regulations, ensuring no unexplained fees.
- Customer-first deposits: Refundable amounts incentivize careful equipment use while protecting your budget.
- Expert guidance: Fees reflect du’s certified installation standards and equipment quality.
For trusted details, always refer to official du channels: the du Website, 155, or in-store advisors. We’re here to make your home setup hassle-free! 🏡💡
Still Have Questions?
- Use the “Cost Calculator” tool in My Account to estimate monthly bills.
- Book a free consultation with a du agent to tailor your plan.
