What is Call Barring with Landlines?
Call Barring allows you to restrict incoming and outgoing calls based on your preferences. You can block specific types of calls to manage usage and avoid unwanted calls. Outgoing Call Barring: You can bar different types of outgoing calls using the following commands: Outgoing Call Barring Type Activation Status Check Deactivation All Calls (blocks all […]
How Many Landline Services Can I Use in My Apartment?
Your apartment can support multiple landline services, depending on the number of available sockets. Here’s what you need to know: Step 1: Check Available Sockets Pro Tip: If you need additional sockets, consult your building management or a licensed technician for installation. Step 2: Enjoy Multiple Landline Services Pro Tip: Having separate landlines can be […]
How Will I Know the Status of My FNL Activation?
Tracking your Fixed Network Line (FNL) activation is easy. You will receive updates at key stages to ensure a smooth setup. FNL Activation Process: Stage What Happens How You’ll Be Notified Order Received Your request is received and processing begins. SMS & email confirmation of order receipt. Order Confirmation Connection type and supported speed are […]
How Can I Protect Myself from Internet Viruses?
Online security is essential to keep your devices and personal data safe from malicious threats. Follow these key steps to protect yourself from internet viruses. Step 1: Use Trusted Anti-Virus Software Pro Tip: Enable automatic updates for your anti-virus software to stay protected without manual intervention. Step 2: Be Cautious with Email Attachments Pro Tip: […]
Can I Use VoIP Services Such as Skype with My Home Broadband?
Voice over IP (VoIP) allows you to make calls over the internet. While some VoIP services are no longer available, du offers an approved alternative for seamless communication. Step 1: Understand VoIP Service Availability Pro Tip: du’s Internet Calling Pack works with apps like BOTIM and Voico, ensuring high-quality calls within the UAE and internationally. […]
How Can I Troubleshoot My Mi Box?
Experiencing issues with your Mi Box? Follow these expert-approved steps to diagnose and resolve common problems. Step 1: Check Your Connections Ensure your Mi Box is properly connected to both your TV and the internet. Pro Tip: If your Mi Box is connected properly but still not working, move to the next steps. Step 2: […]
How Many Static IP Addresses Can I Apply for with My Broadband Service?
A static IP address provides a fixed, unchanging IP for your broadband connection—ideal for remote access, secure hosting, and online services. Here’s what you need to know: Step 1: Understand the Static IP Limit Pro Tip: A static IP is useful for running servers, remote work access, or ensuring stable VoIP calls. Step 2: Know […]
How Can I Subscribe to the Amazon Prime Offer for Home Services?
Unlocking Amazon Prime’s benefits with your du Home Plan is simple! Follow these technician-approved steps to activate your subscription securely and start streaming in minutes. For seamless setup, ensure you’re connected to your du Home network during registration. Step 1: Prepare for Activation Pro Tip: Confirm your plan’s eligibility for the Amazon Prime offer in My Account. Step 2: Subscribe […]
How do I move my Home Services to a new location?
Moving to a new home? Transferring your du Home Services is easy and convenient. Follow these steps to request a relocation through the du App or My Account. Step 1: Choose Your Preferred Relocation Method You can request a relocation through: Pro Tip: Ensure your new location is within du’s service coverage before proceeding. Step […]
How can I cancel my Home Services connection?
If you need to cancel your du Home Services connection, follow these essential steps to ensure a smooth process. Step 1: Clear Any Outstanding Dues Before submitting a cancellation request: Pro Tip: Check your latest bill via the du App or du.ae/myaccount to avoid delays. Step 2: Understand Cancellation Charges If you are canceling within […]
