Yes! You can now troubleshoot and fix TV issues directly through the du App, saving time and avoiding unnecessary support calls.
Step 1: Open the du App
- Ensure you have the latest version of the du App installed.
- Open the app on your smartphone or tablet.
Pro Tip: If you don’t have the app yet, download it from the App Store or Google Play.
Step 2: Access the Troubleshooting Feature
- Tap on Menu in the app.
- Select Troubleshoot from the options.
Pro Tip: This section covers common TV issues, such as signal problems, picture freezing, or no audio.
Step 3: Follow the Guided Steps
- The app will guide you through a step-by-step process to diagnose and resolve the issue.
- Follow the on-screen instructions carefully.
Pro Tip: If the issue isn’t fixed through the app, you will be given the option to request technical support directly.
Why This Works
- Fast & Easy: No waiting for customer service—fix your TV issues in minutes.
- Step-by-Step Guidance: The app walks you through solutions for common problems.
- Direct Support: If troubleshooting doesn’t work, you can request help within the app.
For further assistance, visit du.ae/support or call 800 155.
