Etisalat, one of the UAE’s leading telecom operators, offers convenient credit transfer services that allow users to send mobile balance to both Etisalat and non-Etisalat users — including DU numbers. Whether you’re helping out a friend or managing dual SIMs, this feature provides a quick solution for transferring credit across networks.
In this guide, we’ll walk you through the exact steps to transfer balance from Etisalat to DU, eligibility, charges (if any), limits, and important points to remember.
Is It Possible to Transfer Balance from Etisalat to DU?
Yes, Etisalat allows users to transfer mobile credit to other local numbers, including DU prepaid accounts. While most users are aware of Etisalat-to-Etisalat transfers, cross-network transfers are also supported through Etisalat’s “Credit Transfer” service — provided the recipient is using a prepaid number.
Requirements for Etisalat to DU Balance Transfer
Before you begin, ensure the following:
- You have an Etisalat prepaid number.
- The recipient’s DU number is also prepaid.
- You have enough balance in your Etisalat account (including transfer + possible fees).
- Both numbers must be active and within UAE.
How to Transfer Balance from Etisalat to DU
There are two easy ways to transfer credit:
Method 1: Using the Etisalat Credit Transfer Code
- Open your phone’s dialer.
- Type the following format:
*100*<recipient mobile number>*<amount># - For example:
*100*0551234567*20#
(This will transfer AED 20 to the DU number 0551234567) - Press the call button.
- You will receive a confirmation message indicating success or failure of the transaction.
Method 2: Using My Etisalat UAE App
- Download the Etisalat UAE App from Play Store or App Store.
- Log in with your Etisalat number.
- Go to Balance Transfer under the menu.
- Enter the recipient’s number (DU).
- Enter the amount you want to transfer.
- Confirm the transaction.
This method is more secure and useful for managing transfers and keeping track of your transaction history.
| Parameter | Details |
| Service Fee | Usually AED 0.50 – AED 1.00 per transfer (subject to change) |
| Minimum Transfer | AED 2 |
| Maximum Transfer | AED 150 per day |
| Max Transfers Per Day | Up to 5 transfers |
Note: Charges and limits may vary. It’s recommended to check the official Etisalat website or app for real-time updates.
Important Points to Remember
- You cannot transfer credit from Etisalat postpaid to DU — only prepaid to prepaid works.
- Balance transfers are non-refundable once sent.
- Cross-network transfers may take a few seconds to process, but are usually instant.
- You can’t reverse a wrong transfer, so double-check the number and amount before confirming.
- The service is only available within the UAE — international DU numbers are not eligible.
How to Check if the Transfer Was Successful
You will receive an SMS confirmation immediately after the transaction.
Alternatively, you can:
- Dial *121# on your Etisalat number to check remaining balance.
- Use the Etisalat app for transaction history.
Troubleshooting: What If the Transfer Fails?
If your transaction fails:
- Ensure the DU number is active and prepaid.
- Check if your Etisalat balance is sufficient (including transfer fee).
- If the issue persists, contact Etisalat Customer Care:
- Call 101 (from Etisalat)
- Or visit your nearest Etisalat store
FAQs
Can I transfer balance from Etisalat postpaid to DU?
No. Only prepaid users can send balance to DU numbers.
What if I accidentally transfer to the wrong number?
Unfortunately, Etisalat does not offer refund or reversal for successful transfers. Always verify the number before confirming.
Is there a way to transfer balance from DU to Etisalat?
Yes, DU also allows balance transfers to Etisalat. The process is similar using 121code. You can check our guide on How to Transfer DU Balance to Etisalat for step-by-step help.
Final Thoughts
Transferring balance from Etisalat to DU is a straightforward process that can be done in seconds. Whether you’re helping a friend in need or managing multiple SIMs, this service offers flexibility and convenience without the need for external recharge methods.
For smooth credit transfers, always use the correct code or the Etisalat app, and keep an eye on the latest charges and limits.
